Terms of booking

For booking rooms in the Hoch Land hotel, please call the specified numbers in the “Contacts” section. After specifying the date, category and number of rooms for final booking, you must make an advance payment of 50% of the total amount of the stay. After that, the room is assigned to you and we are waiting for your arrival. The final payment for accommodation is made upon arrival at the hotel.

For guests who make reservations for hotel accommodation the following cancellation conditions are established:

– in case of cancellation of booking for 4 days or more before the planned arrival date – 100% of the prepayment amount is returned;
– in case of late cancellation of the booking from 2 to 3 days before the scheduled date of arrival – 50% of the prepaid amount is refunded (the other 50% are penalties);
– in case of late cancellation of booking in less than 24 hours of the planned date of arrival or no cancellation of the reservation and no arrival to the hotel – the prepayment is non-refundable (100% are penalties).